Refund/return policy

Refund/Returns Policy

Want to return or exhange a product purchased from Penfile Office Supplies?

No problem, just get in touch with our customer service department and we will be happy to assist.

Tel: 016 454 0014 or Email: admin@penfile.co.za 

  • Please ensure correct products and quantities are chosen before completing your purchase.
  • Products can be returned within 30 days from the date of purchase.
  • Depending on the item and supplier, returns may incur a handling fee.
  • Items must be returned in their original, unopened packaging, unused, and in resellable condition.
  • Custom-made items are non-returnable and non-cancellable once produced. For other items, a handling fee may apply based on the brand and supplier.
  • Contact us immediately if products arrive damaged or contaminated for a prompt replacement.
  • In accordance with the CPA, we may send goods to the supplier for technical assessment before processing repairs, replacements, or refunds.
  • No refund or replacement will be issued until the original items have been received by our office.
  • Penfile Office Supplies is not liable for incorrect product information displayed on third-party websites.