Refund/return policy
Refund/Returns Policy
Want to return or exhange a product purchased from Penfile Office Supplies?
No problem, just get in touch with our customer service department and we will be happy to assist.
Tel: 016 454 0014 or Email: admin@penfile.co.za
- Please ensure correct products and quantities are chosen before completing your purchase.
- Products can be returned within 30 days from the date of purchase.
- Depending on the item and supplier, returns may incur a handling fee.
- Items must be returned in their original, unopened packaging, unused, and in resellable condition.
- Custom-made items are non-returnable and non-cancellable once produced. For other items, a handling fee may apply based on the brand and supplier.
- Contact us immediately if products arrive damaged or contaminated for a prompt replacement.
- In accordance with the CPA, we may send goods to the supplier for technical assessment before processing repairs, replacements, or refunds.
- No refund or replacement will be issued until the original items have been received by our office.
- Penfile Office Supplies is not liable for incorrect product information displayed on third-party websites.