Refund/return policy

Refund/Returns Policy

Want to return or exhange a product purchased from Penfile Office Supplies?

No problem, just get in touch with our customer service department and we will be happy to assist.

Tel: 016 454 0014 or Email: 

  • We advise customers to ensure that the correct products are selected prior to purchasing.
  • Products may be returned within 30 (Thirty) days from date of purchase.
  • Products should be in original packaging unopened, unused and in a resellable condition.
  • If our products arrived damaged or contaminated in any way, please contact us right away so a replacement can be arranged as soon as possible.
  • In terms of the CPA we have the right to send goods to the supplier for a technical assessment prior to repairing, replacing or refunding.
  • No refund or replacement will be made before original items have been received by our office.
  • Penfile Office Supplies shall not be bound by any incorrect information regarding our products displayed on any other websites.