FAQs | Penfile.co.za

Business location and opening hours?

Location: We are a warehouse based stationery supplier in Three Rivers Vereeniging. So there is no walk-in shop

Opening hours: Monday to Friday, 08:00 to 16:30 and closed on public holidays.

Annual closure: Normally from 16 December until 3 January.

Do you carry all items in stock?

While we boast a vast product selection, we prioritize carrying popular and fast-moving items due to the sheer variety we offer. This ensures availability for the items you’re most likely to seek.

However, if you require a specific item that might not be readily available, let us know! We can check stock levels and suggest alternatives if needed. Additionally, for urgent orders or larger quantities, checking stock availability beforehand is recommended.

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Do you offer third-party deliveries to resellers?

Yes, we do offer third-party deliveries to resellers. When requesting a quote or placing an order online, please provide the destination delivery address so we can offer an accurate quote.

We can also include your delivery note or invoice with the shipment if preferred.

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How can I save money on an order ?

Alternative products: On most products there are alternative options available that are just as good but not known to the general public that are in many cases less expensive. So feel free to ask us for alternative products and we will make the best suggestions available.

Compatible ink: We also have high quality compatible ink cartridges and toners for printers available, these are not refills or re manufactured they are brand new just from a different brand than the original. On compatible cartridges and toners you can save up to 70% off the cost.

Bulk discount: We do offer bulk discount depending on your quantity we are more than happy to discount prices on large orders.

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How do I place an order ?

Online: www.penfile.co.za/shop/

Search and add items to your basket
When you are finished with adding items – Go to Checkout and complete delivery information
We will send you a invoice from our office.
No account needed to order online: The online account only saves your delivery information to make future orders easier.
PS: No credit card info needed to place an order

Email: admin@penfile.co.za

You can send your list of items and pictures over email

WhatsApp: 061 147 1981

You can send your list of items and pictures over WhatsApp

Phone: 016 454 0014

Give us a call and order over the phone

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I can’t find the item I am looking for ?

We understand that many brands and suppliers use different names and codes for products.

So to make it easy for our clients to find exactly what they are looking for you can simply mail us a picture admin@penfile.co.za or even easier WhatsApp us 061 147 1981 and we will find the right item for you.

If you don’t have the item to take a picture:

Give us your best description of the item
Tell us what you want to use it for

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What are the delivery time and costs ?

Delivery & Courier Options

At Penfile.co.za, we offer a range of free and affordable delivery options to suit your location and order size.

Free Delivery Options

Local Delivery (Vereeniging, Vanderbijlpark, Meyerton & Sasolburg): Free on all orders
Johannesburg & Pretoria (Main City Areas): Free when you spend R1000 or more
Nationwide Courier (Up to 20kg): Free on orders over R2000

Affordable Courier Rates

For areas not covered by our free options, we provide low-cost courier services across South Africa.

Bulk Orders

Where possible, we cover courier fees for bulk purchases—get in touch to find out more.

Important Delivery Information

High-Risk Areas: All high-risk areas are excluded from standard rates and will be quoted individually per order.
Weight Limits: Shipping limits are determined by the courier and are based on both actual and volumetric mass.